Hoops Basketball Season Mug

Shipping Policy

At Hooray, we’re all about fast, reliable delivery! Once you place your order, we jump into action—processing and production take about 2 to 3 business days. As soon as your gear is ready, we’ll send you a shipping confirmation with tracking info. Delivery times vary, but we’re committed to getting your Hooray goodies to you quickly and safely. If you have any questions, we’re here to help!

Return Policy

At Hooray, we craft each item just for you, so we can’t accept returns or exchanges for wrong sizes, colors, or if you change your mind—please double-check your order! However, if there’s a defect or manufacturing error, we’ve got your back. Simply email us at returns@gethooray.com within 10 business days, including details and a clear photo of the issue, and we’ll set it right with a reprint or refund. Your satisfaction is our top priority!